Refund policy

Refund Policy

At Lips and Lashes by Yane, we want you to love every product you order. Because our products are cosmetics, we follow a few simple guidelines to keep everyone safe. Please read them below.

Opened or Used Products
For hygiene and safety reasons, we cannot accept returns of cosmetics that have been opened or used.

Returns of Unopened Items
Unopened items in their original sealed packaging may be returned within 14 days of delivery. The customer is responsible for return shipping costs.

How to Start a Return
To start a return, email us at lipsandlashesbyyane@gmail.com with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Please contact us before sending anything back so we can process your return quickly.

Refunds
Once your return arrives and has been inspected, we will issue a refund to your original payment method. Please allow a few business days for your bank or card issuer to process it.

Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, please email us at lipsandlashesbyyane@gmail.com within 7 days of delivery with your order number and a photo of the item. We will send you a free replacement.

Final Sale Items
Sale items and gift cards are final sale and cannot be returned or refunded.

Questions?
If you have any questions about returns or refunds, email us at lipsandlashesbyyane@gmail.com. We are always happy to help!